Tulong at Mga Tanong para sa Mga Pinoy Player
Mga sagot sa mga karaniwang tanong tungkol sa account, bonuses, at games.
Open ConciergeIf your question isn’t covered below, the LongFu88 concierge is open 24 hours a day at support@longfu88.com and via in-account live chat.
Account & sign-up
How do I open a LongFu88 account?
Tap the Magparehistro button at the top of any page, enter your email and a password, confirm via the verification email and you’re in. Sign-up takes under a minute.
Do I need to verify ID immediately?
No - basic play is unlocked immediately. KYC documents (ID, proof of address, payment-method ownership) are requested when your cumulative withdrawals reach ₱116,000.
Can I have more than one account?
No - one account per person, household and IP address. Duplicate accounts result in voided winnings and reversed withdrawals.
Can I close my account?
Yes - email support@longfu88.com from the address linked to the account. Closure is processed within 24 hours; any verified balance is paid out before the account is closed.
Mga Bonus
Can I claim all three welcome bonuses?
Yes - the casino, sport and live welcome are independent. Each is triggered by a deposit into its own product wallet. Wager only the bonus you have currently claimed.
What is the rollover on the casino welcome?
30x on the bonus + free-spin winnings combined. Slots contribute 100%, fishing 25%, table games 10%, live games 0%.
Can I withdraw before clearing the bonus?
You can withdraw your real-money balance, but doing so forfeits the bonus and any unfulfilled winnings. Clear the rollover first if you want both.
What is the maximum bet while a bonus is active?
₱290 per spin on slots or 10% of the bonus value - whichever is lower. Higher bets while a bonus is active can void the winnings.
Banking & withdrawals
How fast are crypto withdrawals?
Usually inside 1 hour during business hours. USDT TRC20 and Solana are the fastest. Outside Mon-Fri 06:00-17:00 GMT processing may take longer.
Are there withdrawal fees?
No - LongFu88 charges no withdrawal fees. Crypto withdrawals pay only the blockchain network fee, set by the chain not the casino.
What are the withdrawal limits?
Bronze 700/day, Silver 1,200/day, Gold 1,800/day, Platinum 2,400/day, Diamond 3,000/day. Buwanan limits are 10x the daily cap.
Can I cancel a pending withdrawal?
Yes - while a withdrawal is in the Pending queue you can cancel it from the cashier. Once it moves to Processing the funds are already in transit.
Responsible gaming
What responsible-gaming tools are available?
Araw-araw, weekly and monthly deposit limits; loss and wager limits; reality checks; cool-off periods (24h-30d); self-exclusion (6 months to permanent). All available from the Account > Responsableng Paglalaro page.
How do I self-exclude?
Email support@longfu88.com with your account email and the exclusion length. The account is closed within 24 hours. While excluded, you cannot open new accounts at LongFu88.
Where can I get independent help?
GamCare (UK), BeGambleAware, Gambling Therapy, GA International. All run free anonymous helplines and self-help courses for players concerned about their gambling.